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Claims
Do you have a claim? Follow our quick and easy procedure for an effective resolution!
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Do you need assistance, information or advice?
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For all other enquiries, our advisers are at your service
Frequently asked questions
Check out our FAQs to find all the answers you need.
Once your order has been confirmed, our system will send you an automatic e-mail with a tracking number. Remember to check your spam.
Once your order has been paid for, it will be processed and dispatched within 24 hours (working days), excluding Sundays and public holidays.
The delivery time is then between 72h/96h by Colissimo, 72h/96h in a relay point; these times are indicative and in no way contractual.
The delivery time indicated on our site is only an estimate and in no way constitutes a contract. Once the parcel has been handed over to the carrier, we are unable to check the delivery time to the addressee or to the relay point. Thank you for your understanding.
For any parcel that has not arrived at its destination, please contact us by e-mail with your order number in order to launch an enquiry.
Note in the subject line of the e-mail: ‘Lost parcel’ followed by your order number.
Send this e-mail to: contact@cbddiscount.co.uk
Without this information, we will not be able to process your request.
The carrier must provide customers with proof of signature (if the signature-protected parcel option has been chosen).
Any investigation will take between 8 and 15 working days.
Yes, we are very vigilant on this point.
And all our products are shipped in the best possible conditions to avoid any odours escaping from the box.